Last update 15.05.2018
What information do I collect?
When you visit and/or use my website or contact me, I may collect the following information:
Personal Information that you choose to share with me when you register for an account, subscribe to emails, newsletters and alerts and which you provide to me when using my services, including information entered into my booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide me with sensitive personal data if relevant to the service that you are requesting or reviewing (relating to your health or ethnicity, for example).
If you choose to communicate with me (for example, through contact form, email, telephone, SMS, or social media) I will record the fact that you have contacted me and may retain the content of your communication, together with your contact details and my responses.
Protecting your personal information
The transmission of information via the internet is not completely secure. So, whilst I will do my best to protect your Personal Information, I cannot guarantee the security of your data transmitted to my website. Any transmission is at your own risk. Once I have received your Personal Information I will use strict procedures and security features in relation to that data.
How do I use your personal information?
In general terms, I use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver my content and ads which I think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to my website.
I also use your Personal Information for the following purposes:
To fulfil a contract, or take steps linked to a contract. This is relevant where you request a service via booking widget. This includes:
Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification
Facilitating your bookings
Responding to your questions and concerns
To keep my website and systems secure and to prevent fraud, security incidents and other crime
To verify compliance with my terms and conditions and for the establishment, exercise or defence of legal claims
To notify you about my new services and special offers I think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
To investigate and respond to any questions or complaints received from you or from others, about my website or my products or services
To conduct internal research and analysis so that I can see how my website, products and services are being used and how my business is performing
To conduct market research and consumer surveys
To collate and publish reviews of products or services offered by my Partners, and use these for advertising campaigns
Where you give me consent:
To notify you about new services and special offers I think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)
To send you information about competitions and surveys and details of promotional my offers
To pass your personal information to my Partners and other selected third parties’, for example health, beauty, leisure and lifestyle brands, to enable them to send you information about their goods and services on their own behalf
on other occasions where I ask you for consent, I will use the data for the purpose which I explain at that time
For purposes which are required by law:
To respond to requests by government or law enforcement authorities conducting an investigation
To meet legal, regulatory and compliance requirements
Withdrawing consent or otherwise objecting to direct marketing
Wherever I rely on your consent, you will always be able to withdraw that consent, although I may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, I am able to send you direct marketing without your consent, where I rely on my legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting me using the details set out below.
If you would like to unsubscribe from receiving communications which I send you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which I send you or alternatively by contacting me at [email protected]. In the case of email marketing please allow 48 business hours for your email address to be removed from my system.
If you would like to unsubscribe from receiving communications which are sent by Partners and other third parties, please contact the Partner or third party directly. In the case of my Partners, if you need my assistance with this, I will be happy to do what I can to help you.
Sharing personal information with third parties
I treat the security and method of processing your Personal Information very seriously, and I will never sell your Personal Information under any circumstances.
However, I may disclose your Personal Information to selected third parties, including in the following situations:
Hotspring Ventures Limited: Fairfax House, 15 Fulwood Place, London, WC1V 6HU
Treatwell IE, branch of Hotspring Ventures Limited: Fairfax House, 15 Fulwood Place, London, WC1V 6HU
Treatwell LT UAB: J. Basanavičiaus g. 15, 03108 Vilnius, Lithuania
Treatwell Spain s.l.: Carrer de Balmes, 7, Planta 3, 08007 Barcelona, Spain
Treatwell IT s.r.l.: Via Aldo Manuzio, 17, 20124, Milano, Italy
Treatwell FR: 52 rue de la Chaussée d’Antin – 75009 Paris, France
Treatwell BNL B.V.: Nieuwezijds Voorburgwal 120-126, 1012 SH Amsterdam, Netherlands
Treatwell DACH GmbH: Greifswalder Str. 212, 10405 Berlin, Germany
Treatwell DACH GmbH, Zweigniederlassung Zürich: Haggenholzstrasse 83b, 8050 Zürich
Treatwell DACH GmbH, Zweigniederlassung Wien: Badhausgasse 18-20, Top 1-3, Lerchenfelderstraße 95-97, 1070 Wien
If you place an order or otherwise engage with Treatwell through a website or app powered on behalf of a third party, then your contact details and details of your order will be passed on to the relevant third party, for example Lastminute.com when you make a booking via spa.lastminute.co.uk. If you give a third party such as Last Minute the relevant consents, they may also send you marketing communications.
To third party service providers that perform functions on my behalf in relation to the website or otherwise in connection with the provision of Treatwell’s services (for example, processing credit card payments, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services, data analysis tools and to manage customer services communications).
To my Partners with whom you book services whether via my Website or Apps, where I act as commercial booking agent, or directly with the Partner via my Partner website or Widgets, where I act solely as a technology provider. Your information is shared with Partners in order that:
bookings can be facilitated and, if necessary, contact made in advance of your appointment;
if you have opted in to receiving marketing emails from Partners with which you book, these emails can be sent to you containing news and special offers; and
they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level.
To third party brands with which I collaborate on products, services, competitions and campaigns
To third party salon software providers used by my Partners to ensure that those third party software solutions and Connect each display real-time availability to customers
To other third parties, for the purpose of facilitating my business and improving my products, content, services or advertising including, by way of example only, sending email communications or publishing reviews of my or my Partners’ products and services
If I buy, sell or transfer any business or assets or if go into insolvency, bankruptcy or receivership. If this should happen, I may need to disclose your Personal Information to the seller or buyer of such business or assets, as appropriate
If I am under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply my terms and conditions and other agreements or protect the rights, property, or safety of my customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction
To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. We also may disclose user information when I have reason to believe that someone is causing injury to or interference with my rights or property, other users of my website, or anyone else that could be harmed by such activities.
Please note: by posting any Personal Information in any publicly accessible area of my website (such as review sections), such information may be collected by third parties over which I have no control. We are not responsible for the use of such information by such third parties.
Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).
Your rights in relation to your personal information
In relation to the personal information I hold about you, you may be entitled to ask me:
For a copy of your personal information
To correct, erase or restrict the processing of your personal information
To obtain personal data which you provide to me for a contract or with your consent in a structured, machine readable format and to ask me to transfer this information to another organisation
To object to the processing of your personal data in some circumstances (in particular, where I don’t have to process the data to meet a contractual or other legal requirement, or where I are using the data for direct marketing).
In the first instance you may be able to view or change the information you have provided me with by contacting me at [email protected]
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if I have a legal requirement or a compelling legitimate ground I may continue to process Personal Information which you have asked me to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to me in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
If you wish to exercise any of the above rights, please contact me at [email protected].
What about other websites linked to my website?
I am not responsible for the practices employed by websites linked to or from my website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of my website.
If I change my privacy policies and procedures, I will post those changes on my website to keep you aware of what information I collect, how I use it and under what circumstances I may disclose it.
Where I store your personal data
The data that I collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including for the purposes of processing that data by selected third parties, in order to facilitate Treatwell’s business. Countries outside the EEA may not have laws which provide the same level of protection to your personal data as laws within the EEA. Where this is the case I will put in place appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
I hold all consultation forms in fireproof storage box with locker and only I have access to it. The information about each treatment you have had with me is stored in my personal computer in passworded folder.
Where you apply for a position at, information which you provide will be held for a period of 12 months and may be referred to should you make future applications to work at website.
My policy on Cookies
Strictly Necessary/Transactional Purposes
Using Cookies for this purpose is essential for my website to work correctly. They may be required to enable you to move around my website and use my features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that I can remember what you have added to your basket. These cookies cannot be switched off as my website cannot function properly without them.
ITKT / ATKT – Keep you logged in as you move around the website
venue-basket-123456 – Keep your products in your shopping cart as you move around the website
Using Cookies for this purpose enables me to enhance and simplify your user experience. For example they may remember choices you make such as the country you visit my website from, language, search parameters such as date, area or treatment, and help to identify issues with my website (such as crash incidents). These can then be used to provide you with an experience more appropriate to your selections and to tailor and enhance your visits to my website. The information these technologies collect may be personally identifiable, such as your log-in details. They cannot track your browsing activity on other websites or apps outside the website. We use some tools for this purpose, for example Snowplow.
preferred_language – Remembers your language choice on my multilingual websites
homepage-search’ – Remembers homepage search settings for your next visit
recent-locations – Remembers recent locations you’ve searched
Using Cookies for this purpose enables me to better understand how many users visit my website, how users arrive at, and browse or use my website and which parts of my website are most popular. This helps me to improve the website, such as navigation and interface experience, and improve my products and services. To achieve this, I collect information on how people use my website and use third party technologies for this purpose, including but not limited to Google Analytics, Snowplow, Optimizely, Hotjar, AppsFlyer, Fabric Analytics, Firebase, and Crashlytics. We also use these Cookies to help me measure the effectiveness of my online marketing and advertising activities. We use some third party Cookies for this purpose, including but not limited to Salesforce Marketing Cloud, Snowplow, Impact Radius, Awin, DoubleClick Floodlight, Bing, and tools provided by social media platforms (including Facebook and Snapchat).
Targeting or Advertising Purposes
Using Cookies for this purpose enables me to display adverts on and off the website, and to collect information about your browsing habits and usage of the website in order to make adverts more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to identify that you have seen a particular advert, limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We use some third party technologies for this purpose, including but not limited to Salesforce Marketing Cloud, Sovendus, Affiliate People, Snowplow, DoubleClick Floodlight, Google Analytics Audiences, Facebook Analytics, Bing, and AppsFlyer. Technologies are also placed by social media sites for advertising and targeting purposes (including Facebook, Pinterest and Snapchat).
These technologies remember the sites you visit and that information is shared with other parties such as advertisers. When I use third parties for advertising and targeting purposes, I may disclose:
Personally identifiable information, such as email address, order ID, venue.
Generic, aggregated or anonymised data relating to your visits and use of my website; or
Information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help me tailor and display my ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by my ad partners to tailor adverts to you.
The third party companies that I use for targeting and advertising purposes have their own privacy policies which you should read in detail.
Doubleclick Advertising. Doubleclick is Google’s real time bidding advertising exchange. These cookies ensure that you can see Treatwell offers on carefully selected third party websites after you have left the website.
Google Targeting. These cookies are set by Google. These cookies enable Google to profile the interests of visitors and ensure that relevant Treatwell advertising reaches you on third party sites or search. These cookies may also be used to store user preferences, verify Google user accounts.
How do I use information I collect from tracking technologies?
See “How do I use your personal information?” above.
What can I do to change my Cookies preferences?
Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.
Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.
AdChoices is a self-regulatory program that encourages online advertising platforms to include an advertising option icon on any ads or webpages where data is collected and used for behavioural advertising. Find out more here: www.youradchoices.com/control.
Use your mobile device settings to configure your advertising preferences.
Visit Your Online Choices here to opt out of various interest based advertisingwww.youronlinechoices.com/uk/.
Hotjar: You may opt-out from having Hotjar collect your information at any time here: www.hotjar.com/legal/compliance/opt-out.
Facebook Ads: You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and Cookies and to update your settings:
Please note that where you have opted out of receiving my email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see my non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which my business is also associated with. We do not control whether these ads are displayed to you.
In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.