Use of cookies

Cookies

My policy on Cookies

In common with other commercial websites and apps, my website uses standard technologies including cookies and similar tools including web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as “Cookies” in this Privacy Policy) for the purposes set out below.

Note that third parties collect and use data from Cookies placed on the website. This Privacy Policy may not describe the privacy practices of such third parties. We encourage you to read the privacy policies of these third parties and, if you prefer to not have data reported by these parties, follow their opt-out processes where these exist. Please review “What can I do to change my Cookies preferences?” section below for further information.

Why do I use Cookies?

  • Strictly Necessary/Transactional Purposes

Using Cookies for this purpose is essential for my website to work correctly. They may be required to enable you to move around my website and use my features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that I can remember what you have added to your basket. These cookies cannot be switched off as my website cannot function properly without them.

Examples:

ITKT / ATKT – Keep you logged in as you move around the website

venue-basket-123456 – Keep your products in your shopping cart as you move around the website

  • Functionality Purposes

Using Cookies for this purpose enables me to enhance and simplify your user experience. For example they may remember choices you make such as the country you visit my website from, language, search parameters such as date, area or treatment, and help to identify issues with my website (such as crash incidents). These can then be used to provide you with an experience more appropriate to your selections and to tailor and enhance your visits to my website. The information these technologies collect may be personally identifiable, such as your log-in details. They cannot track your browsing activity on other websites or apps outside the website. We use some tools for this purpose, for example Snowplow.

Examples:

preferred_language – Remembers your language choice on my multilingual websites

homepage-search’ – Remembers homepage search settings for your next visit

recent-locations – Remembers recent locations you’ve searched

  • Performance Purposes

Using Cookies for this purpose enables me to better understand how many users visit my website, how users arrive at, and browse or use my website and which parts of my website are most popular. This helps me to improve the website, such as navigation and interface experience, and improve my products and services. To achieve this, I collect information on how people use my website and use third party technologies for this purpose, including but not limited to Google Analytics, Snowplow, Optimizely, Hotjar, AppsFlyer, Fabric Analytics, Firebase, and Crashlytics. We also use these Cookies to help me measure the effectiveness of my online marketing and advertising activities. We use some third party Cookies for this purpose, including but not limited to Salesforce Marketing Cloud, Snowplow, Impact Radius, Awin, DoubleClick Floodlight, Bing, and tools provided by social media platforms (including Facebook and Snapchat).

Examples:

Google Analytics is a web analysis service provided by Google, Inc. We use Google Analytics to monitor how visitors use my website, to compile reports and to help me improve the website. Google collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited on the website. This information is then used by Google to make reports for me and to help me improve the site. Please see Google’s privacy policy here www.google.com/policies/privacy/ for further information on the data Google collects and how it is processed.

Hotjar is a software which I use to help me to improve the user experience on my Website (www.hotjar.com), 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar helps me understand how users use the Website (mouse movements, clicks, scrolling etc.). For this purpose Hotjar uses analytics cookies to collect non-personally identifiable information including standard internet log information and details of visitors’ behavioural patterns upon visiting my Website. By using my Website, you acknowledge and accept my privacy practices as well as those of Hotjar’s. Please see Hotjar’s privacy policy (www.hotjar.com/legal/policies/privacy) for further information on the data Hotjar collects and how it is processed.

  • Targeting or Advertising Purposes

Using Cookies for this purpose enables me to display adverts on and off the website, and to collect information about your browsing habits and usage of the website in order to make adverts more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to identify that you have seen a particular advert, limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We use some third party technologies for this purpose, including but not limited to Salesforce Marketing Cloud, Sovendus, Affiliate People, Snowplow, DoubleClick Floodlight, Google Analytics Audiences, Facebook Analytics, Bing, and AppsFlyer. Technologies are also placed by social media sites for advertising and targeting purposes (including Facebook, Pinterest and Snapchat).

These technologies remember the sites you visit and that information is shared with other parties such as advertisers. When I use third parties for advertising and targeting purposes, I may disclose:

  • Personally identifiable information, such as email address, order ID, venue.

  • Generic, aggregated or anonymised data relating to your visits and use of my website; or

  • Information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help me tailor and display my ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by my ad partners to tailor adverts to you.

The third party companies that I use for targeting and advertising purposes have their own privacy policies which you should read in detail.

Examples:

Facebook Targeting. These cookies are set by Facebook. Facebook uses cookies to manage social login and to collect data on its users’ interests. Facebook uses this data to deliver targeted advertising during your browsing experience/ whilst you are online.

Doubleclick Advertising. Doubleclick is Google’s real time bidding advertising exchange. These cookies ensure that you can see Treatwell offers on carefully selected third party websites after you have left the website.

Google Targeting. These cookies are set by Google. These cookies enable Google to profile the interests of visitors and ensure that relevant Treatwell advertising reaches you on third party sites or search. These cookies may also be used to store user preferences, verify Google user accounts.

How do I use information I collect from tracking technologies?

See “How do I use your personal information?” above. 

What can I do to change my Cookies preferences?

Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.

  • Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.

  • AdChoices is a self-regulatory program that encourages online advertising platforms to include an advertising option icon on any ads or webpages where data is collected and used for behavioural advertising. Find out more here: www.youradchoices.com/control.

  • Use your mobile device settings to configure your advertising preferences.

  • Visit Your Online Choices here to opt out of various interest based advertisingwww.youronlinechoices.com/uk/.

  • Hotjar: You may opt-out from having Hotjar collect your information at any time here: www.hotjar.com/legal/compliance/opt-out.

  • Google Analytics: If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On by following the instructions here: tools.google.com/dlpage/gaoptout. You may opt out of Google’s use of Cookies by visiting the Google advertising opt-out page here www.google.com/policies/technologies/ads/.

  • Facebook Ads: You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and Cookies and to update your settings:

Please note that where you have opted out of receiving my email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see my non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which my business is also associated with. We do not control whether these ads are displayed to you.

  • In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.

 
 
 
 
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